How Freshdesk handles this workflow
Deletes a ticket, removing it from the active ticket views.
Request behavior and expectations
Freshdesk moves the ticket into a deleted state that stays recoverable for a period of time rather than erasing it immediately, mirroring the trash-style deletion used elsewhere in the product.
Implementation details
Because the ticket disappears from normal views and reporting right away, an automation should treat this as the ticket being effectively gone from everyday workflows even while recovery may still be possible for a limited window, rather than something to rely on as an undo button for routine, everyday cleanup work.
Use cases
Automate cleanup of resolved or invalid tickets in Freshdesk to maintain workspace quality.