Customization Scope in Cin7 Core
Customization in Cin7 Core generally means configuring business rules within its existing data model -- product attributes, pricing tiers, custom fields on products and orders, and B2B portal settings for wholesale customers -- rather than deep structural customization of the underlying platform. This is typical of inventory and order management software in this category: flexibility comes from configuration options rather than a fully open customization framework.
Practical Details
Pricing tier configuration is genuinely useful for businesses selling both retail and wholesale, since Cin7 Core supports different price lists for different customer segments through its B2B portal, and getting this set up correctly early avoids manual price overrides on every order. For customization beyond what the platform's settings support directly, the API is the path for connecting custom logic or external tools, rather than expecting to modify core platform behavior directly.
Actionable Considerations
- Configure pricing tiers and B2B portal settings early if you sell to both retail and wholesale customers, to avoid manual price overrides
- Use custom fields and business rules within the existing data model rather than expecting deep structural customization
- Use the API for custom logic beyond what native configuration supports, rather than assuming the platform itself can be structurally modified