At a glance
Account Manager is an open full-time job at Clera (Vienna · On-site).
| Company | Clera |
|---|---|
| Location | Vienna · On-site |
| Type | Full-time |
| Department | Engineering |
| Posted | 2026-11-08 |
| Found on | Ashby |
About this job
About the Role
Join a growing B2B SaaS team focused on AI-powered business communications. You will manage and grow existing customer relationships, helping customers adopt AI phone assistants and realize measurable value while contributing to retention and expansion revenue.
What You'll Do
- Serve as the primary contact for assigned customer accounts throughout the customer lifecycle.
- Identify opportunities to expand customer use cases and increase the value customers receive from AI phone assistants.
- Lead regular account reviews, discovery conversations, renewals, and upsell discussions.
- Analyze product usage and communicate the operational impact of AI automation.
- Own expansion revenue across upgrades, add-ons, and renewals, working toward monthly and quarterly targets.
- Support onboarding and ongoing adoption to strengthen retention and customer outcomes.
- Share structured customer and market feedback with Product and go-to-market teams.
- Maintain accurate CRM records, forecasts, and pipeline, and coordinate account plans across teams.
- Help develop the account management and expansion approach as the business grows.
What We're Looking For
- At least one year of experience in B2B SaaS sales, account management, or customer success.
- Experience driving upsells, renewals, or expansion revenue within existing customer accounts.
- Native-level German, with confidence leading customer calls, reviews, and product demonstrations.
- Strong product and technical understanding, along with an interest in AI and machine learning.
- A structured working style, ownership mindset, and strong customer focus.
- Startup or scale-up experience is a plus.
Compensation & Benefits
Visa sponsorship is not available.
Location
On-site in Vienna, Austria, with hybrid work possible.
Questions about this job
Where is the Account Manager job at Clera?
Vienna.
What does the Account Manager job at Clera pay?
The listing does not state pay.
Is this a full-time or part-time job?
The listing describes it as Full-time.
How do I apply to Clera?
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