At a glance
Customer Service Agent is an open full-time job at Pergolux (Sydney Office | Ingleburn · Hybrid).
| Company | Pergolux |
|---|---|
| Location | Sydney Office | Ingleburn · Hybrid |
| Type | Full-time |
| Department | Customer Experience |
| Posted | 2026-09-09 |
| Found on | Ashby |
About this job
As a Customer Service Agent , you will play a key role in delivering exceptional customer experiences, resolving enquiries, and driving satisfaction for our customers across Australia. PERGOLUX is a premium outdoor-living brand that designs and delivers Scandinavian-inspired pergolas and accessories. Built on values of Integrity, Ambition, Innovation, Humility, Appreciation, and Unity, our global team fosters a collaborative, design-driven, and growth-oriented culture.
What You’ll Do
- Provide outstanding customer service and support to both internal and external stakeholders across multiple channels.
- Confidently handle customer enquiries with empathy, professionalism, and a solutions-oriented mindset.
- Maintain a professional, engaging phone manner to build trust and ensure high customer satisfaction.
- Effectively manage competing priorities and stay organized in a fast-paced environment.
- Collaborate closely with cross-functional teams to continuously deliver seamless customer experiences.
What You’ll Bring
- Proven experience in a customer service role dealing with both internal and external customers.
- Strong verbal communication skills with a confident and clear phone presence.
- Excellent organizational and multitasking abilities to handle dynamic workloads efficiently.
- Ability to remain calm, composed, and positive under pressure.
- A collaborative team player attitude aligned with PERGOLUX ’s core values and culture.
Benefits
- An international work environment in a fast-growing company with plenty of development opportunities.
- Hybrid work model (80% on-site | 20% remote).
- Ergonomic workstations and modern laptops (Apple or Windows).
- Employee events (summer party, Christmas party, after-work gatherings).
- Access to the Corporate Benefits portal.
- Employee discounts on PERGOLUX products.
- 27 vacation days (excluding public holidays), plus one additional day per year of service (up to 30).
- A motivated and supportive team that helps each other.
- Strong focus on professional development and skill-building.
- Free drinks and snacks.
- Employee referral program.
How to Apply
If you are customer-focused, organized, and ready to grow with a high-performing international team, we would love to hear from you. Explore our opportunities on the PERGOLUX Career Page and stay connected via PERGOLUX LinkedIn .
Questions about this job
Where is the Customer Service Agent job at Pergolux?
Sydney Office | Ingleburn. The role is hybrid.
What does the Customer Service Agent job at Pergolux pay?
The listing does not state pay.
Is this a full-time or part-time job?
The listing describes it as Full-time.
How do I apply to Pergolux?
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