At a glance
Head of Customer Success is an open full-time job at True Talent Solutions Partners (Redwood City · On-site).
| Company | True Talent Solutions Partners |
|---|---|
| Location | Redwood City · On-site |
| Type | Full-time |
| Department | Client Roles |
| Pay | Create a free account to see the pay |
| Posted | 2026-11-06 |
| Found on | Ashby |
About this job
About the Role
Build and own the post-sales function at an early-stage B2B SaaS company. This hands-on player-coach role combines enterprise customer relationships and commercial outcomes with the systems and processes needed to scale Customer Success.
What You'll Do
- Own the end-to-end customer journey, including onboarding, relationship management, business reviews, renewals, and account expansion.
- Manage enterprise customer support requests and drive resolutions, including creating AI agents to triage tickets and automate repetitive work.
- Build Customer Success playbooks, onboarding processes, health scoring, and scalable operating systems from the ground up.
- Own and report on retention, renewals, and expansion performance while balancing commercial growth with trusted customer partnerships.
- Identify future team needs, such as technical account managers or forward-deployed engineers, and build the team as the function grows.
What We're Looking For
- Five to ten years of Customer Success experience, including a founding or early Customer Success role at a lean, early-stage B2B SaaS company.
- Experience building Customer Success operations, playbooks, onboarding, and health scoring from scratch.
- Direct ownership of renewals, retention metrics such as NRR and GRR, and expansion revenue.
- Hands-on experience supporting technical products and enterprise customers in a resource-constrained environment.
- Experience using data to improve Customer Success operations and building AI agents or automation for support workflows.
- Proficiency with CRM and Customer Success platforms such as Salesforce, HubSpot, Gainsight, Vitally, or ChurnZero, along with data analysis and project management tools.
- Authorized to work in the United States without visa sponsorship.
Compensation & Benefits
Visa sponsorship is not available.
Location
Hybrid, based in Redwood City, California, with in-office work on Monday, Wednesday, and Friday.
Questions about this job
Where is the Head of Customer Success job at True Talent Solutions Partners?
Redwood City.
What does the Head of Customer Success job at True Talent Solutions Partners pay?
The listing states a pay range. Create a free account on this site to see it.
Is this a full-time or part-time job?
The listing describes it as Full-time.
How do I apply to True Talent Solutions Partners?
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