At a glance
Senior Manager, Inbound Sales is an open job at ClassPass (United States).
| Company | ClassPass |
|---|---|
| Location | United States |
| Posted | 2026-11-08 |
| Found on | Job seeker portal |
About this job
ClassPass
• Personal Services • 201 - 500 employees201 - 500 employees
[Learn more about ClassPassexternal](
* * *
Full-time
Posted 3 days ago
New
* * *
## Job description
At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe.
The Role You'll Play
Playlist is seeking a Senior Manager, Inbound Sales to lead and scale the global ClassPass partner inbound sales organization. You'll lead a growing global team of Team Leads and set the strategy, structure, and operating model that convert inbound venue interest into signed, launched partners, consistently, quickly, and with a great first experience.
- Own the strategy and results of the global ClassPass partner inbound sales organization: set quota, conversion, and speed-to-lead SLA targets with leadership, and deliver revenue attainment through a multi-region team of Team Leads
- Design and scale the team's structure as it grows to six Team Leads in 2027, including regional and segment alignment, spans of control, headcount and capacity planning, and input into the annual operating plan
- Coach and develop Team Leads as people leaders, building their ability to run call and chat coaching, quality reviews, and performance conversations with their own teams, and build a leadership bench and succession plan for future Team Lead and Manager roles
- Identify performance patterns across the organization and build targeted development plans, from onboarding new sellers to stretching top performers
- Hire, onboard, and retain Team Leads, and set the hiring bar, interview process, and performance standards Team Leads use to build and manage their seller teams
- Own the organization's operating cadence: pipeline and funnel reviews, forecast reporting, 1:1s, and performance tracking against quota and SLA goals
- Own the inbound capacity model with Workforce Management, forecasting lead volume and translating it into staffing, scheduling, and headcount requests so response-time targets are met as the business grows
- Maintain high CRM data quality in Salesforce and use operational rigor to identify and remove friction in lead routing, handoffs, and follow-up
- Lead cross-functional initiatives with Revenue Operations, Enablement, Marketing and Partner Onboarding to improve tooling, playbooks, training, and the handoff from sale to launch, setting priorities and representing inbound sales in roadmap decisions
- Serve as the voice of inbound sales to the ClassPass Leadership team: present performance monthly, bring recommendations on strategy, investment, and risks, and contribute to annual planning
Experience You Bring
- 8–12 years of experience in sales, including 4+ years of people leadership with at least 2 years managing managers or Team Leads, ideally across multiple regions or time zones
- A track record of meeting or exceeding quota while building and scaling a high-performing inbound or high-velocity sales organization, including growing a team through multiple layers of leadership
- Strong coaching and performance-management skills, including coaching through other leaders and hiring and onboarding sales talent
- Experience owning team-level forecast accuracy, conversion metrics, and speed-to-lead or response-time SLAs
- Experience with headcount and capacity planning, target setting, and presenting strategy and results to senior leadership
- Comfort using Salesforce and reporting tools to run a team with data, AI experience a plus
- Experience partnering with cross-functional teams such as Revenue Operations, Enablement, or Onboarding; marketplace, fitness, wellness, or SaaS experience is a plus
It is the Company's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of the Company's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.
The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans
**Have we piqued your curiosity?**
Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes.
The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
_By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our **California Applicant Privacy Notice** or **International Applicant Privacy Notice**(as applicable)._
Report
* * *
* * *
* * *
### Most Popular Senior Sales Manager Job Categories
[searchMagnifyingGlass\\
\\
Senior Sales Director]( [searchMagnifyingGlass\\
\\
Manager Of Sales]( [searchMagnifyingGlass\\
\\
Senior Director Of Sales]( [searchMagnifyingGlass\\
\\
Sales Manager]( [searchMagnifyingGlass\\
\\
Executive Sales Manager]( [searchMagnifyingGlass\\
\\
Regional Sales Manager]( [searchMagnifyingGlass\\
\\
National Sales Manager]( [searchMagnifyingGlass\\
\\
Senior Business Development Manager]( [searchMagnifyingGlass\\
\\
Region Sales Manager]( [searchMagnifyingGlass\\
\\
Head Of Sales](
* * *
### Frequently asked questions
Q:What skills or qualities help someone succeed as a Senior Sales Manager?
A:To succeed as a Senior Sales Manager, key technical skills include proficiency in sales analytics tools, data-driven decision-making, and a deep understanding of market trends and customer needs. Essential soft skills include strong leadership and communication abilities, emotional intelligence, and the capacity to build and maintain high-performing sales teams. By combining these technical and soft skills, Senior Sales Managers can drive revenue growth, develop strategic sales plans, and foster a culture of excellence within their teams, ultimately supporting their career advancement and effectiveness in the role.
Q:What is the career path for a Senior Sales Manager?
A:A Senior Sales Manager's typical career progression involves starting as a Sales Representative, advancing to a Sales Team Lead or Account Manager, then moving into a Sales Manager role, and finally, becoming a Senior Sales Manager. Key opportunities for skill development and professional growth in this role include honing leadership, strategic planning, and negotiation skills, as well as expanding expertise in areas such as sales analytics, customer relationship management, and team performance optimization. Long-term career prospects for a Senior Sales Manager may include transitioning into executive leadership roles, such as Vice President of Sales or Chief Revenue Officer, or pursuing entrepreneurial ventures, like starting their own sales consulting firm.
* * *
[All JobsAll Jobs]( [Sales Manager JobsSales Manager Jobs]( [Senior Sales Manager JobsSenior Sales Manager Jobs]( [Senior Sales Manager Jobs in Orlando, FL](
* * *
### Senior Manager, Inbound Sales
[ClassPass](
Quick Apply
### Share this job
Copy job link [Share job on Facebook]( [Share job on LinkedIn]( [Tweet this job]( [Email job to a friend](mailto:?subject=Check%20out%20this%20job%20on%20ZipRecruiter&body=I%20found%20this%20job%20on%20ZipRecruiter%3A%0A%0Ahttps%3A%2F%2Fwww.ziprecruiter.com%2Fjob-redirect%2Fshare%3Fmatch_token%3DCpQBChZsOEpzdUo4N3pjc0dVeGgycEZpRkRREiQwMWExYmNmOS1kNTIzLTc5ZGYtYjY3Ni00YzZiYjhkYmU3MmYaUEFBR0s5ejRYRjY2bjFyWm1WUzB5c0ltV0ExWlFsYkJjN29CdXg5aDJtSUpqUC1CNFVkRURidjlDY3czR0haQ0VCMjY3bEdVMUU0NTlMZXdKIKSnAhABGNatBQ%253D%253D%26tsid%3D100000403)
Questions about this job
Where is the Senior Manager, Inbound Sales job at ClassPass?
United States.
What does the Senior Manager, Inbound Sales job at ClassPass pay?
The listing does not state pay.
How do I apply to ClassPass?
Create a free job seeker account on this site, then use the Apply button to open the employer's own posting.
Are there contacts at ClassPass I can reach out to?
We know of about 4 related people at ClassPass. Their details are unlocked inside the job seeker portal.
Hiring for this role at ClassPass? Create your hiring profile with your work email, so job seekers can find and connect with you.