Senior Product Experience Designer

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Job Overview

We are looking for a Senior Product Experience Designer for our Chicago office, with a strong knack for interface design to join our team, focusing on In-Person Payments (IPP) and Localized Payment Teams. In this role, you will bridge complex backend mechanics and hardware constraints with intuitive, beautifully crafted user interfaces across terminal screens, mobile SDKs, and regional checkout flows across the globe.

Key Responsibilities

• Own Complex Experience Logic: Take ownership of the end-to-end user journeys connecting in-person touchpoints (Payment terminals, SoftPOS (Tap to Pay, mobile SDKs) and regional checkout adaptations across EMEA, LATAM, APAC, and North America. Translate complex underlying payment mechanics into clear, intuitive product experiences.

• Interface Design Mastery & UI Craft: Lead with a strong eye for visual hierarchy, micro-interactions, and interface design. Drive the details of screen layouts across compact terminal displays, merchant onboarding flows, and localized checkout components to ensure every pixel meets a high quality bar.

• Core Triad Partnership: Partner closely with Product Managers and Engineering Leads from early discovery through execution. Articulate clear design rationale while balancing technical hardware and API constraints with merchant and shopper usability.

• Eliminate Friction & Maintain UI Quality: Proactively identify experience debt and usability bugs across high-traffic IPP and localized surfaces. Apply and contribute to foundational design systems to ensure consistency, accessibility, and visual elegance across devices and web interfaces.

• Distill Technical & Regulatory Complexity: Transform multi-layered payment configurations (regional scheme rules, local tax IDs, terminal branding profiles, and offline transaction limits) into simple, self-serve interface interactions.

• Collaborative Alignment & Knowledge Sharing: Serve as a connective bridge between IPP hardware teams, regional go-to-market teams, and global platform designers. Document design patterns and share localized context to ensure global scalability without sacrificing local relevance.

• Industry Innovation: Lead industry scanning to bring new PX methods, tools, and emergent technologies (specifically AI and LLMs) into Adyen, advancing our design framework and operational efficiency.

This is you

• Advanced Design Experience: 6+ years of experience designing complex, large-scale systems and framework-agnostic, end-to-end mobile products (iOS, Android), with a proven track record of driving impact across multiple product streams and solution areas.

• Strategic Partner: You are comfortable sitting at the table with senior business and technical stakeholders, translating complex user ecosystems and technical trade-offs into compelling, actionable narratives.

• Mentor by Influence: You excel in strategic thinking and craft excellence. You lead through inspiration and architectural standards rather than hierarchy.

• Thriving in Ambiguity: You are at your best when the problem is undefined. You take organizational challenges and turn them into clear, scalable frameworks that teams can execute against.

Total rewards & compensation

Compensation is based on factors including qualifications, experience, and location. Total compensation package includes equity (RSUs), 401(k), health, dental, vision, and more.

In-office expectations

This role is based in our Chicago office. We're an office-first company and expect employees to work in-office at least 3 days a week on average. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while also supporting flexibility.

Diversity, Equity, and Inclusion at Adyen

We actively seek different perspectives to sharpen our ideas. Our unique culture is a product of our diverse backgrounds and experiences. No matter who you are or where you’re from, you’re welcome to be your true self at Adyen.

If you need accommodations or support during the recruitment process to perform at your best, you’ll have the opportunity to let our team know in your application. We encourage people from all backgrounds and abilities to apply.

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. If you have specific time constraints, please communicate them with your recruiter, and we’ll do our best to accommodate them where possible.

EEO statement

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines.