At a glance
Support Experience Guide is an open full-time job at bunq (Sofia, Sofia (stolitsa), Bulgaria · Hybrid).
| Company | bunq |
|---|---|
| Location | Sofia, Sofia (stolitsa), Bulgaria · Hybrid |
| Type | Full-time |
| Department | Support & Operations |
| Posted | 2026-11-05 |
| Found on | Recruitee |
About this job
As a Support Experience Guide, you're the human expert who steps in when our AI agent Finn needs a helping hand. You don't just fix problems; you make our users feel heard and build trust that lasts. Every interaction isn't just a closed ticket, it's a lesson that makes Finn smarter for next time. Finn is smart, but you're the genius behind the curtain 🤖✨
Take Ownership:
- Make sure every user feels supported, understood, and never left behind: you'll take over escalated conversations that Finn (our AI assistant) hands off to a human.
- Get to the root cause of why users needed to reach out at all, and drive fixes that remove the underlying problem: not just close the ticket.
- Make Finn smarter after every interaction: spot where it fell short, and feed that back so the next Eva gets a better answer.
Questions about this job
Where is the Support Experience Guide job at bunq?
Sofia, Sofia (stolitsa), Bulgaria. The role is hybrid.
What does the Support Experience Guide job at bunq pay?
The listing does not state pay.
Is this a full-time or part-time job?
The listing describes it as Full-time.
How do I apply to bunq?
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