At a glance
Support Experience Lead is an open contract job at bunq (Sofia, Sofia (stolitsa), Bulgaria · Hybrid).
| Company | bunq |
|---|---|
| Location | Sofia, Sofia (stolitsa), Bulgaria · Hybrid |
| Type | Contract |
| Department | Support & Operations |
| Posted | 2026-10-27 |
| Found on | Recruitee |
About this job
At bunq, we’re here to make life easy for our users; and that starts with support they can truly trust. When something goes wrong, we don’t pass it around. We own it.
As a Support Team Lead, you’ll play a key role in keeping our promise of premium support, making sure escalations from our Internal AI Agent Finn are handled fast, properly, and never repeated.
Take Ownership
As a Support Team Lead, you will:
- Own AI Support escalations end-to-end and ensure timely, high-quality resolutions
- Act as the clear owner for complex issues, bringing clarity and direction when things go wrong
- Lead, coach, and support a team of ~10 Support Experience Guides
- Help your team improve decision-making, ownership, and service quality
- Identify recurring issues and turn them into concrete process improvements
- Improve and optimize Support processes, tooling, and ways of working
- Work closely with stakeholders to implement solutions, not just document problems
- Use AI and automation to improve efficiency and consistency in daily operations
- Track success through outcomes such as KPIs, backlog health, and user impact
Questions about this job
Where is the Support Experience Lead job at bunq?
Sofia, Sofia (stolitsa), Bulgaria. The role is hybrid.
What does the Support Experience Lead job at bunq pay?
The listing does not state pay.
Is this a full-time or part-time job?
The listing describes it as Contract.
How do I apply to bunq?
Create a free job seeker account on this site, then use the Apply button to open the employer's own posting.
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